Shipping rates will vary depending on the size of the item and on your country. We strive to keep our shipping rates as low as possible, and we offer greatly reduced shipping rates on multiple item orders. Expedited shipping is available and can be added/ calculated upon checkout. Please note, expedited shipping expedites only the shipping service, not our order turnaround.
We do not refund for lost packages but we will do our best to try and track it down for you.
We are not responsible for any duty/import/taxes/customs/etc charges you may incur.
*We do not refund postage for lost, unclaimed or undeliverable packages. If a package is returned as undeliverable/unclaimed, it is the customers responsibility to follow up with the postal carrier.
And Postage is not refunded on Returns when returns are accepted
INTERNATIONAL ORDERS PLEASE NOTE:
International Orders do not Properly Calculate Shipping, and We will Contact you with the Proper Shipping Fees and ask for the Additional Charges before we are able to ship your Products.
SHIPPING WORLDWIDE :International orders are subject to the receiving country's import fees, duty, taxes and/or brokerage fees. These funds are not paid to GRAND PARFUMS nor are they set by GRAND PARFUMS rather they are paid to and set by your home country's government as per import/export regulations and charged by your local postal carrier. Funds are due upon receipt in accordance with your local import and postal regulations.
PLEASE ALSO NOTE: As to to All Duties and Tariffs and Customs Due on International Orders and Tracking:
We ask you to follow the tracking, as not all countries are rigorous in sending cards out when the packages arrive and are held in customs for you to pick up.
Packages are marked with the value of the item as paid by the customer in legal accordance with international postal regulations.
We do not mark packages as a gift.
To falsify the amounts paid or the contents of the package on customs forms could lead to hefty fines that our tiny little business would not be able to handle. We absolutely love what we do and will not engage in any practices that would jeopardize our ability to continue doing what we love. Thanks in advance for your understanding.
Please Note as well: If in any circumstance a package is returned as undeliverable, due to customs or duties not being paid, there will be a restocking fee: Whichever is larger: 20% of the product price or the actual shipping fees paid. Please see above: *